FAQs

We accept most major credit/debit cards that are UK registered.

We currently deliver within central London and mainland UK.

We do not store credit card details nor do we share customer details with any 3rd parties.

You can get in touch by calling us on 020 7404 2541 or emailinginfo@wildabout.co.uk. For more useful contacts please see our contact page.

We deliver our Wildabout bouquets throughout London and the UK. Please place your order by 12 midday for next day London delivery to our designated postcodes or for next day nationwide delivery. We will do our best to accommodate all orders. If the recipient is not at home we leave a “while you were out card” which will inform you if we have left your delivery with a neighbour or returned to our studio.

Please call 020 7404 2541 to rearrange delivery. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your recipient. We cannot specify a delivery time but guarantee all our bouquets will be delivered by 6pm on the day of designated delivery. We do not deliver on Sundays unless for Valentines or Mother’s Day. Nationwide deliveries are restricted to mainland UK.

We hope you will be delighted with your Wildabout flowers . Fresh flower cancellations and changes are possible up to 72 hours prior to delivery however due to the perishable nature of many products you are advised to make any complaint within 24 hours of the delivery date of your products. We guarantee a minimum of 5 days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within 5 days of delivery please contact us at ec1@wildabout.co.uk.

Please immediately return the flowers or send a picture of the product with the reasons why you are unhappy. We are happy to replace the items with immediate effect or refund the full amount of the product within 24 hours. Failure to do so will prevent us from processing any refunds or exchanges. Customers who have paid by credit card will have their accounts credited.

If we send you a product that you have not ordered please contact us on 020 74042541 or let us know by email ec1@wildabout.co.uk

Flowers and Plants can only be returned if found to be faulty. Your statutory rights are not affected.

Cancellation can only be accepted if received 72 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable. Due to their nature, our bouquets are subject to stock availability. In the event of supply difficulties, we will substitute flowers or packaging of equal or better quality and value

All Wildabout wedding flowers are completely bespoke. We don’t offer fixed packages, as every wedding, venue and couple is different. Your floral design is created around your vision, your venue and the atmosphere you want to create - from understated elegance to full-scale floral impact.

Yes. Where appropriate, we include a complimentary initial floral sample as part of our design process. We believe it’s important for you to see and feel the direction of the flowers, not just imagine them. If you would like a second or revised sample, this can be created at cost.

We use colour palettes as a compliment, not a constraint. Flowers are a natural, living product, and our role is to interpret your colour direction in a way that feels considered, balanced and right for your venue and season - rather than forcing an exact match.

Yes, where appropriate. We often design flowers with multiple moments in mind, such as repurposing ceremony flowers for receptions or private parties. This allows us to maximise impact, reduce unnecessary waste and create more value without compromising the design.

We recommend booking as early as possible, particularly for peak wedding months and destination weddings. Our diary fills quickly due to the bespoke nature of our work and the time required for design, sourcing and logistics.

Absolutely. We regularly collaborate with wedding planners, venues and production teams to ensure floral design integrates seamlessly into the wider wedding vision, schedule and logistics.

Yes. Wildabout has a dedicated Ibiza office and experience delivering destination weddings across Europe. With both London and Ibiza-based teams, we manage everything from sourcing flowers suited to the climate to on-site installation and logistics.

Contract flowers are ongoing floral arrangements or installations designed for businesses such as hotels, offices, members clubs, restaurants and retail spaces. They ensure your space always looks considered, seasonal and aligned with your brand.

Yes. Every Wildabout floral contract is tailored to your brand, your space and your operational needs. We don’t offer one-size-fits-all solutions - your flowers should reflect your identity, not a template.

This depends on your space and requirements. Some clients choose weekly refreshes, others opt for fortnightly, monthly or seasonal updates. We’ll advise on the best schedule during your consultation.

Yes. Most of our corporate contracts run for a minimum of 12 months to ensure consistency, planning efficiency and long-term visual impact. Seasonal installations and one-off projects are quoted separately.

Ongoing contracts typically cover regular floral displays. Special events such as Christmas installations, brand activations or launches are scoped and quoted separately to ensure they receive the creative focus they deserve.

Yes. We design and deliver large-scale floral installations for brand launches, campaigns and experiential events. Our work is created to be visually impactful, durable and photograph beautifully.

Yes. We offer office plants, window boxes and planted displays, supported by a team with horticultural experience. Maintenance schedules are tailored to your space and plant selection.

We create floral designs for brand events, fashion launches, private celebrations, milestone birthdays, press events and experiential activations. Each design is led by the event’s purpose, audience and environment.

Event florals are designed with brand storytelling, guest flow and visual impact in mind. While weddings focus on emotion and romance, events prioritise atmosphere, messaging and experience.

Yes. We work closely with brand guidelines and colour palettes, using them as a creative framework rather than a rigid rulebook. Flowers are natural products, so exact Pantone matching isn’t always possible, but we achieve the closest and most aesthetically refined interpretation.

Absolutely. We regularly collaborate with production companies, agencies and venues, particularly for large-scale installations, rigging and complex builds.

Where appropriate, yes. Flowers can sometimes be repurposed for private events, internal spaces or gifted after an event. This is considered on a case-by-case basis depending on the design and logistics.

Both. We work on individual event commissions as well as ongoing creative partnerships with brands, agencies and venues.