FAQs

We accept most major credit/debit cards that are UK registered.

We currently deliver within central London and mainland UK.

We do not store credit card details nor do we share customer details with any 3rd parties.

You can get in touch by calling us on 020 7404 2541 or emailinginfo@wildabout.co.uk. For more useful contacts please see our contact page.

We deliver our Wildabout bouquets throughout London and the UK. Please place your order by 12 midday for next day London delivery to our designated postcodes or for next day nationwide delivery. We will do our best to accommodate all orders. If the recipient is not at home we leave a “while you were out card” which will inform you if we have left your delivery with a neighbour or returned to our studio.

Please call 020 7404 2541 to rearrange delivery. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your recipient. We cannot specify a delivery time but guarantee all our bouquets will be delivered by 6pm on the day of designated delivery. We do not deliver on Sundays unless for Valentines or Mother’s Day. Nationwide deliveries are restricted to mainland UK.

We hope you will be delighted with your Wildabout flowers . Fresh flower cancellations and changes are possible up to 72 hours prior to delivery however due to the perishable nature of many products you are advised to make any complaint within 24 hours of the delivery date of your products. We guarantee a minimum of 5 days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within 5 days of delivery please contact us at ec1@wildabout.co.uk.

Please immediately return the flowers or send a picture of the product with the reasons why you are unhappy. We are happy to replace the items with immediate effect or refund the full amount of the product within 24 hours. Failure to do so will prevent us from processing any refunds or exchanges. Customers who have paid by credit card will have their accounts credited.

If we send you a product that you have not ordered please contact us on 020 74042541 or let us know by email ec1@wildabout.co.uk

Flowers and Plants can only be returned if found to be faulty. Your statutory rights are not affected.

Cancellation can only be accepted if received 72 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable. Due to their nature, our bouquets are subject to stock availability. In the event of supply difficulties, we will substitute flowers or packaging of equal or better quality and value